Privacy policy

Overview
This Privacy Policy explains how prodesksim.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit, interact with or make a purchase from the prodesksim.com

Collecting Personal Information
When you visit our Site or make a purchase from the site, we collect information about your device, your interaction with the Site, and information you provide and is necessary to process your orders and purchases. We may also collect additional information if you contact us. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and the reason we collect them.

Examples of Device Information data collected
Examples of Personal Information collected: version and type of web browser, IP address, time zone, cookie information, what sites, pages or products you view, search terms, and how you interact with the Site.
Purpose of collection: We collect this information in order to load relevant site information for you and also use this data to perform analytics on site usage for optimization purposes.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, or webhooks.
Disclosure for a business purpose: shared with our processor Shopify or any other platform we may use, Hostgator or any other hosting services we may use, and MailChimp
Examples of Order Information data collected
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels, or webhooks.
Disclosure for a business purpose: shared with our processor Shopify, Hostgator, and MailChimp
Customer Support Information
Examples of Personal Information collected: Your Name, Email address, Contact information, your message, IP address
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at info@prodesksim.com to request deletion.

Sharing Personal Information
We may share the collected personal information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described below. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
In order to provide you with relevant and targeted advertising, we may use your personal information. This will help us deliver marketing communication we believe may be of interest to you. For example:

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
Additionally, the use of your personal information is for us to provide services to you. These services include product offerings, processing payments, processing orders and fulfillment of orders. Additionally, you will be kept up to dat with our new products, services, news and offers.

Lawful Basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
Your personal information will be retained for our records after you place an order through our site,unless and until you ask us to remove/delete this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making
includes profiling, when that decision-making has a legal effect on you or otherwise significant.

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (whichly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through: info@prodesksim.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through info@prodesksim.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at info@prodesksim.com

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store
Name

Function

Reporting & Analytics
Name

Function

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do not track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Change
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact
If you would like to learn more or obtain more information about our privacy practices or if you would like to make a complaint please contact us at info@prodesksim.com or by mail using the details provided below:

ProdeskSim, 8690 Aero Dr #115-118, San Diego, CA 92123


If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.